FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is based on the scope of work and the size of the space, and I strive to keep it straightforward and transparent. For regular, ongoing services, I offer discounted rates compared to one-time deep cleans. I don’t have hidden fees—what I quote is what you’ll pay unless the scope of work changes or additional services are requested later on. I also offer personalized pricing based on the specific needs of each client, so if you require more detailed work or have special requests, we can adjust the price accordingly. For larger jobs or special projects, I’m open to discussing custom pricing that reflects the amount of time and effort involved.
- What is your typical process for working with a new customer?
My typical process for working with a new customer starts with an initial consultation, over the phone or in person. During this time, I take the opportunity to really listen to the customer’s needs and preferences, whether it’s specific areas they want extra attention on or special cleaning products they prefer. I also ask questions about their space and routine so I can tailor my approach. Next, I provide a clear explanation of what my services include and offer an estimate based on the scope of work. Once we agree on the details, I schedule the cleaning at a convenient time for the customer. On the day of service, I make sure to walk through the space with them before starting to confirm their priorities and again afterward to ensure everything meets their expectations. I like to follow up after the first cleaning to see how they felt about the service and make any adjustments if necessary to keep improving the experience.
- What education and/or training do you have that relates to your work?
While I don’t have formal education in cleaning services, my experience has been hands-on, learning through years of doing the work myself and perfecting my techniques. I’ve developed a strong understanding of the best cleaning products, methods, and tools for different surfaces and spaces. I also take pride in continuously learning about new cleaning techniques and environmentally friendly products to ensure I’m providing the best and safest service possible for my clients. My attention to detail and commitment to high standards have been my greatest training assets.