Your Appliance Repair, LLC

Hi Russell K. Service companies have to pay for leads on Thumbtack. When they reach a certain preset budget limit, people can still choose any service company they want, but that service company cannot see a customer’s information unless they pay for it. Therefore they cannot reach out to a customer, otherwise we would all reach out to customers so we wouldn’t have to pay for leads on this or any other platform. So, if a company is booked up, experiences an emergency or a death in the factory, or simply cannot do whatever job the customer is asking to have done, that company declines the job offer so the customer can reach out to other companies. We are sorry that made you upset, but as we stated, there is no way to get ahold of you.

Good afternoon Tijuana! We are sorry that you felt it was unprofessional for us to decline your lead. We were unavailable at the time and thumbtack doesn’t let you respond unless we actually accept the job. We declined so that thumbtack would put you in touch with other professionals who had availability. We hope you have a bless day!