FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a $99 service fee for all service calls. We offer military and teachers a 10% discount on service calls.
- What is your typical process for working with a new customer?
At Pride Electrical Solutions, we pride ourselves on providing a smooth, professional process for all our customers—whether you're calling for a service appointment or embarking on a new construction project. Here’s what you can expect when working with us: 1. Initial Contact & Consultation Your experience with us begins with a phone call or an online inquiry. For service calls, our team gathers essential details about your issue, whether it's a faulty outlet, flickering lights, or a breaker that's constantly tripping. For larger projects like new construction, we’ll discuss your vision and set up an on-site consultation. 2. On-Site Evaluation or Diagnosis For service calls, our trained electricians arrive promptly, fully prepared to diagnose the problem. We conduct a thorough inspection, and once we understand the root cause, we’ll explain the necessary repairs or improvements, offering solutions that best fit your situation. For new construction projects, we visit the site to assess the layout and any specific electrical needs, ensuring every detail is covered. 3. Up-Front Pricing & Proposal Whether it's a quick service repair or a more extensive installation, we provide clear, up-front pricing with no surprises. For service calls, we’ll explain the costs before proceeding with any work, ensuring you’re fully informed. For new construction, you'll receive a comprehensive proposal outlining the scope of work, including options from our Good, Better, Best electrical packages. 4. Approval & Scheduling Once you approve the estimate for either service or a new project, we’ll schedule the work at a time that suits you. For emergency service calls, we prioritize prompt service to get your home back up and running as quickly as possible. For new construction, we coordinate with your contractor to fit seamlessly into the build schedule. 5. Professional Service & Installation During service calls, our electricians work efficiently to resolve the issue, providing long-lasting repairs or upgrades. We take pride in thorough, detail-oriented work, whether we’re fixing an electrical issue or installing recessed lights. For new construction, we handle everything from the main wiring to custom lighting, ensuring all work is completed to the highest standards. 6. Quality Check & Walkthrough Once the job is complete—whether a repair or an installation—we perform a quality check. For service calls, we ensure everything is operating as it should before we leave your home. For larger projects, we walk you through the installation, explaining how everything works and answering any questions you may have. 7. Follow-Up & Support After the work is done, we stand by our services with warranties and continued support. Whether you need follow-up assistance for a service call or want additional features added to your new construction project, we’re here to help. Our process is designed to ensure every customer, from homeowners needing repairs to contractors on a new build, experiences reliable, high-quality electrical service—from our family to yours.
- What education and/or training do you have that relates to your work?
Texas Licensed Master Electrician