FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is a determined based on the clients location, the amount of time/labor involved, and the amount of supplies needed. The more frequently our services are used, the cheaper the per-visit price becomes.
- What is your typical process for working with a new customer?
Whenever possible we like to meet new customers face to face, get to know you, and figure out exactly what you are looking for so that we can come up with the perfect solution tailored to you. For customers that already have an aquarium, we can often diagnose some issues over the phone or email, but seeing a tank in person is always the best way to diagnose and create a plan of attack. For customers that are looking for an aquarium, we like to meet in person to see your space, to discuss your vision for the aquarium, and to work with you to create the perfect system for you.
- What education and/or training do you have that relates to your work?
Our team has nearly 25 years of combined hands-on experience working with aquariums! We have worked on aquariums as large as 2,000 gallons, and as small as Betta-bowls.