FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At VEXA, we work hard to offer competitive pricing while maintaining exceptional quality in both materials and service. Our estimates are transparent and easy to understand — no hidden fees. The price per square foot always includes material, fabrication, and installation. We also offer a Partner Program for builders, realtors, flippers, and designers, with special benefits tailored to their needs.
- What is your typical process for working with a new customer?
We start by offering a free estimate, which can be based on your own measurements, a layout, or an in-person visit to take approximate measurements. We’ll guide you through different materials and colors depending on your vision — whether through messaging or by inviting you to see samples in person. Once you’ve selected your favorite, we’ll schedule a visit to take a template of your space with exact measurements and adjust the final invoice based on the real square footage. Your countertop then goes into fabrication, which typically takes 3 to 5 business days depending on the size of the project. After that, we’ll schedule the installation on a day that works best for you. We do everything we can to make the process easy and stress-free — and the last step is simple: enjoy your new space and make great memories with your loved ones!
- What types of customers have you worked with?
We work with both residential and commercial clients, handling everything from new construction to remodels. We adapt to the unique needs of each project, ensuring we meet the specific requirements of every customer.