FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customized pricing: We understand that every job is unique and may require different levels of effort, equipment, and cleaning solutions. That's why we offer customized pricing based on the specific needs of each job. This ensures that you're only paying for the services that you need and nothing more. Free estimates: Before we begin any job, we provide a free estimate to give you a clear understanding of the costs involved. We believe in upfront pricing so that there are no surprises or hidden fees when the job is complete. Competitive pricing: While our pricing may vary based on the scope of the job, we always strive to offer competitive pricing that's fair and affordable. We want to make sure that our customers receive high-quality cleaning services at a price that fits within their budget. Money-back guarantee: We stand behind our work and offer a money-back guarantee to ensure that you're satisfied with the results. If for any reason you're not happy with the cleaning services we provide, we will work with you to make it right or offer a refund. Overall, our pricing reflects the value we bring to the table as experienced and professional carpet cleaners. We're committed to delivering excellent service, customized pricing, and a hassle-free experience for our customers.
- What is your typical process for working with a new customer?
First, we'll set up an initial appointment to assess the condition of your carpet or other areas that require cleaning. This will help us determine the appropriate cleaning method and provide an accurate estimate. Based on the assessment, we'll provide you with an estimate that includes the scope of work, pricing, and any additional services. If you're happy with the estimate, we'll work with you to schedule a convenient date and time for the cleaning appointment. On the day of the appointment, we'll arrive at your location with all the necessary equipment and cleaning solutions. We'll carry out the cleaning process efficiently and professionally, taking into account any special requests or concerns that you may have. After the cleaning is complete, we'll follow up with you to ensure that you're satisfied with the results and address any remaining concerns you may have. Overall, our goal is to provide you with excellent customer service, clear communication, and a professional approach. We understand that every customer's needs are unique, so we'll work with you to customize our services to meet your specific requirements. If you have any questions or concerns along the way, we're always here to help!
- What education and/or training do you have that relates to your work?
I've received training in using the Magic Wand, which is a powerful tool used for deep-cleaning carpets. It's a popular tool in the industry because it's effective at removing dirt and stains from carpet fibers. The Magic Wand uses a high-pressure steam cleaning process that helps to break down dirt and grime, leaving carpets looking and smelling fresh. As part of my training, I learned how to properly use and maintain the Magic Wand to ensure it's functioning at optimal capacity. I also learned how to identify different types of stains and how to use the Magic Wand to effectively remove them. Overall, my training in using the Magic Wand has helped me provide more thorough and effective carpet cleaning services to my customers