Family Owner's Cleaning

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Introduction

Welcome to Family Owners Cleaners! Attention Customers! Special Promotion! Before sending your text through the app, please call us ********** When you do this, you get free oven cleaning! Don't miss this incredible opportunity!

Overview

Hired 45 times

Background checked

10 employees

8 years in business

Payment methods

This pro accepts payments via Cash, Check, Venmo, and Zelle.

Social media

Facebook, Instagram

Featured Projects

48 photos

Summer DISCOUNT
House Cleaning

Specialties

Extra services

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Pets

Cleaning type

,

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Great 4.8

50 reviews

5

92%

4

4%

3

2%

2

0%

1

2%

Read reviews that mention:

Olivia G.

Jan 18, 2024

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Hired on Thumbtack

They were so kind, fast, efficient, and had my house very clean! Will use again!

Details: 3 bedrooms • 3 bathrooms • Standard cleaning • No pets in home • Once a month

Family Owner's Cleaning's reply

Thank you very much, you are important to our company.

House Cleaning

Carolyn S.

Aug 13, 2024

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Hired on Thumbtack

Unfortunately the quality of the cleaning wasn’t great. I was given a small discount for a portion of the house not getting cleaned properly, but I won’t be using this company again.

Details: 3 bedrooms • 2 bathrooms • Standard cleaning • No pets in home • Every week

Family Owner's Cleaning's reply

Dear Carolyn S.,Thank you for sharing your experience. We are sorry to hear that you were not completely satisfied with the service provided. Our commitment is always to ensure our clients' satisfaction, which is why we promptly offered to return and redo the work in the areas you indicated. We understand that instead of opting for the rework, you preferred a discount on the service, even determining the amount of the discount you felt was fair. Although our policy, as stated in the signed contract, is not to offer discounts but rather to correct any issues to ensure the quality of the service, we accommodated your request to ensure your satisfaction.Our goal is always to ensure that every client receives excellent service, and we are available to discuss any additional details that may have been overlooked. Thank you for your understanding, and we hope to have the opportunity to serve you again, providing the complete experience we take pride in.Sincerely, Viviane Rodrigues Family Owners Cleaners

House Cleaning

Aaron K.

Jan 6, 2023

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Hired on Thumbtack

Quick response to my inquiry, we agreed on a fair price and scheduled quickly. They were on time and work very well and cleaned the heck out of the house just a great job!

Details: 3 bedrooms • 2 bathrooms • Standard cleaning • Pets in home • Once a month

Family Owner's Cleaning's reply

thanks you so much ❤️

House Cleaning

Alexa Z.

Oct 7, 2022

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Hired on Thumbtack

I would 100% hire FOC again. Vivianne was flexible with timing, communicative, and did an AMAZING, fast job in our enormous house that I don't think she expected. She didn't need any direction and did everything that needed to be done perfectly. She came with all her own tools and supplies, despite me leaving out whatever she might need, and was extremely personable and friendly. I'll be hiring her for an every two week clean. Four bedrooms and four baths took her about three hours and the house is sparkling. Highly recommend and trust. She also loves animals!

Details: 4 bedrooms • 3 bathrooms • Standard cleaning • Pets in home • Every 2 weeks

Family Owner's Cleaning's reply

I was extremely happy to meet you and be able to take care of your home. all my clients are wonderful and you are part of my life. thank you 😍

House Cleaning

Rebecca P.

Sep 9, 2022

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Hired on Thumbtack

I was very impressed with Viviane and her work! I needed my house cleaned on relatively short notice and she came through. She didn’t require a lot of instruction or a review of her work throughout the process. I was so happy with the results. I am going to continue to use her regularly.

Details: 3 bedrooms • 3 bathrooms • Standard cleaning • Pets in home • Once a month

Family Owner's Cleaning's reply

thank you for everything. God blesses.

House Cleaning

Credentials

Background Check

Viviane Rodrigues

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Always in the deep clean, the price a higher value.We are giving off 10% off referrals.And the next cleaners at a fixed and fair price.
What is your typical process for working with a new customer?
We will do a deep clean in your house. We clean doors,blinds , fans, baseboards,light in all the cleanings we will keep everything clean always
How did you get started doing this type of work?
Since arriving here, I have been trained by my sister who has done this work for 20 years of her life in Nashville. She still works in the cleaning business today.I learned from the best.

Family Owner's Cleaning

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