FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Upfront Pricing — No Surprises, Just Honesty At Ethical Plumbing, we believe trust starts with transparency. That’s why we offer upfront pricing on every job — before any work begins. You’ll get a clear, detailed estimate that outlines exactly what needs to be done and what it will cost. No vague quotes. No hidden fees. No surprise charges at the end. Whether it’s a small repair or a full installation, you’ll always know what to expect — because you deserve honesty, not guesswork.
- What is your typical process for working with a new customer?
Our Process: What to Expect When You Work With Us We make it simple, clear, and professional from the very first call: 1. Initial Contact & Consultation Give us a call or send a message — we’ll listen to your concerns, ask a few questions, and schedule a convenient time to assess the issue or project. 2. On-Site Evaluation One of our licensed plumbers will arrive on time, assess the problem or project scope, and explain what’s going on in clear, honest terms. We treat your home or business with respect — clean shoes, clean work, and clear communication. 3. Transparent Estimate You'll receive a detailed, upfront estimate with no hidden fees. We walk you through the pricing, timeline, and what’s included so there are no surprises. 4. Expert Workmanship Once approved, we get to work. Whether it's a quick repair or a full installation, we follow all code requirements and industry best practices. Clean, efficient, and high-quality work is our standard. 5. Final Walkthrough & Satisfaction Check Before we wrap up, we walk you through the completed work, answer any questions, and make sure everything is functioning as it should. We’re not done until you’re satisfied. 6. Follow-Up (If Needed) We stand by our work. If you ever have questions or need future service, we’re just a call away. Clear process. Clean work. No surprises — just results.
- What education and/or training do you have that relates to your work?
Education & Training: Built on Experience. Backed by Certification. At Ethical Plumbing, our foundation is solid — built through years of rigorous training, hands-on experience, and a commitment to doing the job right. Here’s what sets our training apart: Licensed Master Plumber Achieved through thousands of hours in the field, passing comprehensive state exams, and staying current on all local and national plumbing codes. Apprenticeship & Journeyman Training Completed under experienced mentors, covering residential and commercial systems — everything from drainage and venting to gas and water line installation. Continuing Education & Code Compliance Plumbing codes, materials, and technologies evolve — and so do we. We stay up to date with code changes, new tools, and best practices through ongoing certified training. Specialized Certifications Backflow prevention and tankless water heater installation. Plumbing isn’t just a trade — it’s a craft. And we’ve invested the time, training, and discipline to master it.