Acute HVACR LLC

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Introduction

Our mission is to build long-term relationships with our HVAC clients by providing accurate, honest information so our clients can make informed decisions to keep their families safe and their homes comfortable. - We deliver top quality products and services at a fair price. - We stand behind our workmanship, never over-selling or pressuring clients to get things they don’t need or want. - We strive for 100% client satisfaction with every HVAC repair, installation and routine maintenance service. We're appreciative and very proud of what our clients have been saying about us. Be sure to check out our reviews and see why you should hire us to take care of your HVAC needs today:) "Your comfort is our priority."

Overview

Hired 128 times

Serves Summerville, SC

Background checked

10 employees

9 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

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2018

Featured Projects

18 photos

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

98 reviews

5

99%

4

1%

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Read reviews that mention:

Sierra M.

Jul 21, 2024

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Hired on Thumbtack

Matt came the same day I requested service on a Saturday. He was very professional and was able to find and fix the problem with my AC. 10/10 experience. Will definitely use again.

Details: Repair • Only warm air is blowing from the vents • Outside • Outside • Townhouse

Acute HVACR LLC's reply

Thank you for your wonderful review, Sierra! We're thrilled to hear that our HVAC Specialist, Matt was able to provide prompt and professional service on a Saturday. It's great to know he found and fixed the problem with your AC, and that you had a 10/10 experience, we truly strive to exceed our clients' expectations. We look forward to serving you again in the future and thank you for entrusting Acute Heating & Cooling to take care of your HVAC needs. "Your comfort is our priority."

Central Air Conditioning Repair or Maintenance

Derek B.

May 30, 2024

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Hired on Thumbtack

Acute HVACR LLC is a top notch Company. They performed services above and beyond. I joined their membership club which means they will come out every season for check ups. I have a 4 and 5 year old unit. For the first time these two units are performing at their true capacities. If you want a job done right utilize this company.

Details: Routine maintenance • Routine maintenance • Attic • Outside • House

Acute HVACR LLC's reply

Derek, thank you for your glowing review! We are delighted to hear that you consider Acute HVACR LLC a top-notch company and that our services exceeded your expectations. It’s wonderful to know that your units are now performing at their true capacities. We are thrilled to have you as a member of our club, and we look forward to providing regular check-ups to ensure your system runs smoothly every season. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. "Your comfort is our priority."

Central Air Conditioning Repair or Maintenance

Sean E.

Oct 28, 2020

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Hired on Thumbtack

Mr. Brown was very attentive and professional. He quickly diagnosed what caused the HVAC to stop working, formulated/carried out repairs, and identified other maintenance that had to happen. Although, I have other work that needs to be accomplished, I'm pretty satisfied with his service.

Details: Repair • Unit won't turn on or off • Attic • Outside • House

Acute HVACR LLC's reply

Sean, we appreciate you for taking the time to share your experience! Our HVAC Specialist, Mr. Les Brown is highly skilled and we are fortunate to have him a part of our team. Thank you for choosing Acute Heating & Cooling. We're looking forward to taking care of your future HVAC needs. Mr. Les Brown sends his regards. "Your comfort is our priority."

Central Air Conditioning Repair or Maintenance

Michele D.

May 28, 2019

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Hired on Thumbtack

Thomas was great! Called right back. Made time same day. Showed up on time. Let me know ahead when he was on the way so I could meet him from work. Diagnosed and repaired. Plus Thomas was very polite and nice.

Details: Furnace • Single-level building • House

Acute HVACR LLC's reply

Michele, we really appreciate your review. We strive to exceed our clients expectations and we are pleased that we hit the mark with you. Thank you for entrusting us to take care of your HVAC needs. "Your comfort is our priority."

Heating System Repair or Maintenance

Shanna m.

Sep 23, 2018

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Hired on Thumbtack

Very thorough technician. Very polite, professional & knowledgeable. He took more time servicing our A/C unit than any technician before him from other companies. He explained any concerns to us with great detail and didn’t pressure us. We are using this company for some repairs as well. The lady in customer service was also very friendly and helpful.

Details: Routine Maintenance • No problem, just need maintenance • A month ago or longer • Electric (most common) • Attic • House

Acute HVACR LLC's reply

We greatly appreciate your review Shanna. It's very important that we at Acute exceed our clients expectations from the first phone call to our HVAC Specialist in the field. Thank you for entrusting us with your HVAC needs.

Central Air Conditioning Repair or Maintenance

Credentials

Background Check

Thomas Edwards

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We have a diagnosis fee of $69. We diagnose the problem and then give a flat rate to repair or replace if needed. Our prices are fair and competitive.
What is your typical process for working with a new customer?
We like to talk to the customer and understand their problem. Once we understand the problem we provide the best option(s) to ensure that our client can make an educated and informed decision to keep their family safe and comfortable.
What education and/or training do you have that relates to your work?
I obtained my South Carolina Contractor's License for Acute HVACR LLC to practice as a Mechanical Contractor. I have attended ACR Training center. I have an EPA universal certification and over 5 years of experience. License#-M114618 Our HVAC Specialist are certified, highly skilled, and experienced.

Acute HVACR LLC

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