FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our company has standard pricing for jobs and not based on an hourly rate. We offer upfront pricing so you know the exact cost before agreeing to the work. We do offer discounts so always ask our customer service representatives and/or technicians if anything is available to save money.
- What is your typical process for working with a new customer?
Our customer service representative gathers information in order to send the appropriate technician to the site based on the availability of our schedule and the new customers schedule. We then send an appointment time confirmation and also a confirmation once the technician is on the way to the home. After the technician diagnoses the issue, they will discuss in detail options for repair along with price. If the repair is approved we most often can complete on site unless a part needs to be ordered.
- What education and/or training do you have that relates to your work?
All technicians are fully licensed and insured. They also complete ongoing training throughout the year.