FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the specific scope of each project. Customers receive a clear written estimate that outlines the work to be performed, materials involved, and any assumptions related to site conditions or access. Pricing reflects the quality of workmanship, materials, and time required to complete the job properly. We may offer discounts on a case-by-case basis, including discounts for repeat customers, larger or bundled projects, military or veteran customers, and scheduling flexibility when we can group work efficiently. Any applicable discounts are discussed upfront and clearly reflected in the written estimate. We typically do not require a deposit for most residential projects, with payment due upon completion unless otherwise agreed in writing. Credit card payments are accepted and may be subject to standard processing fees. Any changes to the scope of work are communicated and approved before additional charges are applied. We are always happy to explain pricing in detail and answer any questions so customers feel informed and comfortable before moving forward.
- What is your typical process for working with a new customer?
Our process is simple, transparent, and customer-focused. We start by responding promptly to gather basic details about the project and, if needed, schedule an on-site visit to review the scope in person. After that, we provide a clear written estimate outlining the scope of work, materials, and timeline so there are no surprises. Once approved, we schedule the job at a time that works best for the customer, show up on time, and complete the work with attention to detail and respect for the home. We communicate throughout the project and make sure the customer is completely satisfied before considering the job complete.
- What types of customers have you worked with?
1. We have experience assisting customers dealing with property repairs after natural disasters, including fence damage from storms, hurricanes, or fallen trees. Our experience includes guiding homeowners through the process of addressing immediate concerns and working with insurance claims to ensure repairs or replacements are completed efficiently. Here’s how we’ve supported customers in similar situations: Assessing Damage • We help customers identify and document fencing damage caused by storms, wind, or debris. This includes recommending photos, videos, and detailed notes for insurance purposes. Navigating Insurance Claims • We guid customers on how to review their homeowner’s insurance policies to understand coverage for fencing. • We work with customers to communicate effectively with insurance adjusters, ensuring they provide the necessary documentation and meet deadlines. Coordinating Repairs and Replacement • We provide detailed itemized estimates for materials, labor, and any additional costs, which are often required by insurers. Emergency Repairs • After natural disasters, we help prioritize immediate repairs to stabilize or secure damaged fences while waiting for full replacements. Post-Claim Support • We ensure customers are equipped to maintain their fences and prepare for future storms, such as recommending more durable materials or better reinforcement options. 2. Homeowners and DIY Enthusiasts People seeking advice on home improvement projects, like installing fencing, landscaping, or renovating interiors. They often ask for design ideas, cost estimates, or step-by-step guidance. 3. Contractors and Small Business Owners Professionals in construction, landscaping, or related fields who need help with project planning, material recommendations, or customer communication strategies. 4. Designers and Planners Customers interested in creative projects who look for ideas to blend function with aesthetic appeal, such as fence styles that complement specific architectural designs or outdoor spaces. 5. Renters and Property Managers Individuals focused on temporary or cost-effective solutions, often looking for ways to enhance privacy or improve curb appeal on a budget.