FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Radiant Touch, we believe in transparency and fairness when it comes to pricing. Here’s what you need to know: Competitive Rates: Our prices are set to provide you with high-quality service at a competitive rate. We ensure that you get value for every dollar spent. Discounts: We offer special discounts for first-time clients, referrals, and large projects. Please inquire about any current promotions we might have. No Hidden Fees: Our quotes are straightforward, with no hidden fees. What you see is what you pay. Any additional costs, if necessary, will be discussed and approved by you in advance. Custom Quotes: We understand that every project is unique. That’s why we provide customized quotes based on the specific needs and scope of your project. Cancellation Policy: If you need to cancel or reschedule, please let us know at least 1 days in advance to avoid any cancellation fees. Satisfaction Guarantee: Your satisfaction is our priority. If for any reason you are not fully satisfied with our service, we will work with you to make it right.
- What is your typical process for working with a new customer?
At Radiant Touch, we strive to make the experience seamless and enjoyable for our new customers. Here’s what you can expect when you start working with us: Initial Consultation: We begin with a free consultation to discuss your needs and expectations. This can be done over the phone, via video call, or in person, depending on your preference. During this conversation, we’ll gather details about your project and answer any questions you may have. Customized Proposal: After our initial discussion, we’ll prepare a customized proposal that outlines the scope of work, timeline, and pricing. We ensure that everything is clearly laid out, so there are no surprises later on. Project Planning: We’ll work closely with you to plan the project timeline and any necessary preparations. This includes scheduling work dates and confirming any materials or resources needed. Execution: Our team will execute the project according to the agreed-upon plan. We keep you updated throughout the process, ensuring that everything is progressing as expected. Quality Check and Review: Once the work is complete, we’ll conduct a quality check to ensure everything meets our high standards. We’ll also walk you through the completed work to ensure you’re fully satisfied. Final Payment and Follow-Up: After you’re happy with the results, we’ll process the final payment. We’ll also follow up with you after the project to ensure everything is perfect and to answer any remaining questions. Ongoing Support: We’re always here to help, even after the project is complete. Whether you have questions, need additional services, or just want to provide feedback, we’re just a call or email away.
- What education and/or training do you have that relates to your work?
Practical Experience: Over the years, I have worked on numerous projects that have honed my expertise, providing me with real-world experience. Ongoing Education: I am committed to continuous learning and regularly participate in workshops, seminars, and courses to keep up with the latest trends and techniques in my field.