FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The way JAT does pricing is actual very different than the average moving company. Many companies price off a hourly rate. This can be great for some moves, but what JAT believes in is a set rate. There is a couple reasons why JAT chooses to do moves off of set rates. As stated later in the answer section of our profile JAT offers free estimates to customers. This is so Jimmy the owner can give the most fair price possible. Using the experience Jimmy has gained throughout the time of moving he can come back and give an estimate for how long the job should take. This also, comes at a one price lock meaning the price will never change on the customer. The only time the price can change is if the customer adds more items or destinations to the move which is stated in the quote. Why does JAT do this? Simple, for safety of the customers items and the promise of the customer receiving the fairest price. With hourly rates companies may want to take extra long periods of time to make more money in their pockets. At JAT we move at a quick enough pace that the move gets done at a fashionable time, but we like to take our time in the sense of making sure none of you items are damaged. This also, offers the fairest price to the customer because it causes less worry that the company is taking too long to make more money or moving too quick which will could cost you the safety of your items.
- What is your typical process for working with a new customer?
At JAT we do the same with every customer. The owner Jimmy Tilton will have a first phone call with the customer to get a better understanding of what they are trying to do and make sure it is feasibly possibly for JAT. Then Jimmy will schedule an in person free estimate. This is to make sure that Jimmy can see all the parts of the move and give them the best and fairest possible estimate possible. From there if the customer accepts (a rather easy to follow quote) Jimmy and his crew will come out and complete the move at the desired date and time that the customer requested at the quote!
- What education and/or training do you have that relates to your work?
Every worker at JAT has gone through extensive on the job training and at least a full year of moving experience. All workers have been fully background checked and will all be able to answer any of the customers needs or wants.