Dr Rooter
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Introduction
"Our licensed and highly-trained plumbers at Dr. Rooter are standing by to tackle even your trickiest plumbing problem. Dr Rooter has been proudly serving the Lexington and Columbia South Carolina midlands region for over 25 years and are ready to use our expertise to solve your every plumbing need. Dr. Rooter specializes in troubleshooting your plumbing issues and offering permanent solutions to repair your broken systems. Call today to learn more!"
Overview
Serves Lexington, SC
Background checked
10 employees
26 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Venmo, and Zelle.
Social media
Featured Projects
11 photos
Reviews
Exceptional 5.0
97 reviews
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Thumbtack Customer
Aug 23, 2024
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From Google
From Google
Our water heater went out and I called so many plumbers yesterday and even had multiple out. They all gave me the run around and said that you can't get a water heater like we had anymore and that we would have to go tankless or electric. I found Dr. Rooter and all the reviews were amazing. So, I called and they had Daniel out within 30 minutes. He spent 3 hours here trying to fix our existing water heater. He said he always tries to fix whats there before going straight to replacement. So, he busted his but replacing parts and cleaning it. Unfortunately it wasn't fixable. But, I dealt with another night of no hot water just because of how please I was with the company and especially Daniel. He came this morning and in just a few hours had a new water heater(comparable to what we had) installed(neatly and properly I might add) and even checked my faucets and cleared them of sediment and debris. We ran into a bank issue with payment and it held him up and not once did his smile fade. I would gladly recommend this company to anyone. And will use them for any future work.
Dr Rooter's reply
Thank you so much for taking the time to leave such a glowing review, Jessie! We are thrilled to hear that Daniel was able to help with your water heater situation and that you had a positive experience with our company. We always strive to provide top-notch service and it sounds like Daniel went above and beyond for you. We truly appreciate your recommendation and look forward to serving you in the future. Thank you for choosing Dr. Rooter for your plumbing needs!
Thumbtack Customer
Aug 28, 2024
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From Google
From Google
Very fast and efficient - Daniel is great!
Dr Rooter's reply
Bobby, thank you for choosing Dr Rooter and for leaving us such an amazing 5-star review! We are thrilled to hear that our technician, Daniel, provided you with fast and efficient service. We will definitely pass along your kind words to him. Thank you again, and we look forward to helping you in the future. Best, the Dr Rooter Team.
Thumbtack Customer
Sep 11, 2024
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From Google
From Google
Daniel was awesome quick and professional
Dr Rooter's reply
Thank you for taking the time to leave us a 5-star review, Boogie Brown! We appreciate your kind words about Daniel and how quick and professional he was. Dr Rooter is committed to providing exceptional service to all of our customers, and we are thrilled to hear that we were able to meet your expectations. Thank you for choosing us for your plumbing needs. We truly value your business.
Thumbtack Customer
Oct 5, 2024
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From Google
From Google
EDIT: I still have nothing but good things to say! After 2 months, we were still having issues with our septic system with no answers! The septic company continuously told us it was a leak so we kept calling out Dr. Rooter. Today, I believe the problem was finally fixed! Isaac was dispatched to our home. He couldn't find a leak, and even dug up our septic tank. He then began checking the pump system. He dug and dug until he reached the pump tank. He came to the conclusion that there was a wire that needed to be fixed. After almost of 2 months of going back and forth between the septic company and the plumbing company, Isaac at Dr. Rooter's was able to diagnose the problem. Thank you Isaac, Tim, and the staff at Dr. Rooter's!Original Review: I have nothing but good things to say about this company. Our toilets began backing up on the same night and we had to call a plumber during off hours. We called about 6 companies that advertised 24/7 service but Dr. Rooter was the ONLY company to send out a technician.Tim was dispatched and arrived to our home at 10:20pm and stayed till about 11:30pm. He worked for an hour but came to the conclusion that it was a septic issue, not a clogging issue.The next day a septic company came out to check out our septic system and their large truck ran over our irrigation system and sprinkler head. Water was flowing without stop. I called up Dr. Rooter again and immediately they had Tim call me. I told him what had happened and he came out straight away. They dont specialize in irrigation but he was able to come out and shut off our water. For over and hour, he attempted to find an irrigation shut off system but no luck. He had to turn off our main water supply but he put me in touch with an irrigation company that will be out later today.Tim also called his boss, and because they felt sorry for us at this point, they gave us a discount and only charged us the off hours fee!Im a pregnant, stay-at-home mom of 3 small children, and Tim really showed me kindness and courtesy. Because of Tims kindness and professionalism, Dr. Rooter has won my business for any future plumbing issues!
Dr Rooter's reply
Hello Katherine,
Thank you so much for taking the time to leave such a glowing 5-star review for Dr. Rooter! We are thrilled to hear that you had a positive experience with our company, especially during an after-hours emergency. We understand how stressful plumbing issues can be, and we are proud to offer 24/7 service to ensure our customers' needs are always met.
We are also pleased to hear that Tim was able to quickly diagnose the issue and connect you with a septic company to resolve the problem. We are always willing to go above and beyond for our customers, and we are glad that Tim's professionalism and kindness made a lasting impression on you.
Thank you again for choosing Dr. Rooter, and for trusting us with your future plumbing needs. We truly appreciate your business and look forward to working with you in the future if you have any more plumbing issues.
Thumbtack Customer
Oct 14, 2024
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From Google
From Google
Holy smokes! When you talk about quick, friendly, reliable service this company is a shining example.Daniel came by on a Saturday within just a few hours of calling him. He is incredibly kind, honoring, & very knowledgeable.We had a corroded adapter to our washer that we couldn't get off. I was afraid that we would have to cut through the wall to replace the whole pipe - and we would have if we didn't have Daniel.He spent 30 minutes cranking and turning on the corroded adapter to save us having to tear open our wall.Needless to say, I will ALWAYS call Dr. Rooter from here on out for our plumbing needs.(Please give Daniel more responsibility and leadership, if he wants it, - he's got the heart for it!)
Dr Rooter's reply
Hi Matt,
Thank you so much for leaving us a 5-star review for your experience with Dr. Rooter! We are thrilled that Daniel was able to provide you with quick, friendly, and reliable service on a Saturday. We are also glad that he was able to save you from having to cut open your wall by working diligently on the corroded adapter. Your kind words about Daniel's skills and character mean a lot to us! We will definitely share with him your suggestion for him to take on more responsibility and leadership. What an outstanding compliment. As always, we are here for all of your plumbing needs and look forward to serving you again in the future.
Best,
The Dr. Rooter Team
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