M1 Services

Thank you for such a glowing review! We were more than happy to help!

Hello Julie! Thank you so much for your kind words. We were very happy to work with you as well and hope to do so again in the future!

Hello James! Thank you for your honest review. Going forward we will be sure to place extra emphasis on cleaning afterward as we never want to cause any additional work for our clients. We hope we get another chance to work with you and show you how we've improved in that area!

Dear Ms. Del Castillo, Thank you for sharing your feedback. We strive to provide fair, transparent service, and we regret that you feel unsatisfied. However, we want to clarify a few points to ensure accuracy. 1. Pricing & Estimates: From the outset, we clearly communicated our hourly rate—both in writing on Thumbtack and verbally before work began. You agreed to this rate, and we reconfirmed it throughout the project. Although our rates increased during this period due to market demand, we honored your original, lower rate as a courtesy. Material costs were provided in itemized detail, and in the case of your freezer gasket, we secured it at a lower price than you would have paid on your own due to waived shipping costs. 2. Punctuality & Scheduling: We arrived on time or early for every visit. The only delay occurred when we discovered a misalignment in the hinge placement on your interior door. To correct this, we purchased a new door, re-cut the hinges, painted it, and allowed it to dry properly. You were not charged for the lost time, the replacement door, or any additional labor—only for the final installation and materials. We even reduced labor charges by an hour as a courtesy for the inconvenience. 3. Garage Door Seal: Upon completion, the door was installed correctly, inspected, and approved by you. If an issue has since developed, it was not present at the time of installation. 4. Toilet Inspection & $150 Charge: This charge was not for a "Google search." It covered our technician's labor in preparing the interior door for installation. The line item regarding the toilet was simply a note for our team to check the concern you mentioned, which we provided a solution for at no additional cost. Additionally, the issue with your bidet light was not something we caused but rather a low battery notification, which we diagnosed and informed you about, including how and where to replace the batteries. We have explained this multiple times via email, yet you continue to misrepresent it. 5. Total Cost & Payments: You reviewed, approved, and paid both invoices in full without dispute. Every charge was itemized to ensure full transparency. 6. "Do-Not-Service" List: This decision was not based on a single complaint but rather on continued post-service disputes that contradict the clear agreements made during the work. However, if you wish to continue working with us, we are open to reinstating you as a custom/premium client. Given the additional time and accommodations required for your projects, this would come with adjusted service rates to reflect the necessary level of attention. We take great pride in our professionalism and the quality of our work. It is unfortunate that this experience has resulted in an inaccurate review, but we remain committed to clear communication and fair service. Should you need future services, we are happy to discuss how we can move forward under the appropriate terms. M1 Services (864) 642-0858 | https://m1servicessc.com