FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Junk removal rates are based on 3 components: 1. amount of physical truck space 2. Weight of load 3. Time to complete the work Our pricing model clearly & consistently accounts for these 3 variables. All of our moving service rates are based on man- hours. Our per man/ per hour rate is $43.50. That said, we do have minimum charges for each of our moving services. For moving help, our minimum charge is $174 which includes 1 hour of labor from a 2- person crew and 20 mi. travel radius in our high roof sprinter van. For local moves, our minimum charge is based on the home square footage/ # of rooms. We will provide a complete rate quote prior to confirming any job. There may also be relevant surcharges for items requiring special handling, exceptionally challenging properties to access and out- of- service area (20 mi radius around 29707 zip code) jobs. These additional charges will be included on the quote for approval.
- What is your typical process for working with a new customer?
Step 1: CONTACT US VIA THUMBTACK- Reach out to us or schedule direct via Thumbtack. Step 2: RETURN MESSAGE- We will reply to your Thumbtack message promptly (Like... I pull over on the road to instantly reply!). At the same time, we will also send a text message to introduce ourselves. Step 3: COORDINATE- We can discuss job details via phone/ text & then schedule an assessment. Step 4: ONSITE- We'll come out & provide a free, in- person estimate before we get started. You'll know the exact costs before you authorize payment. Step 5: WE WORK- We'll complete the work quickly & competently. Step 6: DIGITAL PAYMENT- We will provide a proper invoice which can be paid digitally.
- What education and/or training do you have that relates to your work?
- Bachelors of Psychology, University of California, Davis - Masters of Tourism Administration- George Washington University School of Business