A1 Universal Appliance Repair

Yes you was charged $175 for a emergency diagnostic visit on a SUNDAY that the tenant said yes to & gave a verbal agreement over the phone for someone to come out the same day on a SUNDAY that she paid for, not you to take a look at non cooling fridge instead of waiting on schedule to be made for the following week. We had to defrost the unit aswell so that it could at least get your tenants back cooling until you decide the next step. Due to the fact we had to defrost the unit you were going to get charged our $175 defrost labor surcharge anyway so basically the same thing as our fee to come out that sameday Sunday. Also your $175 is applied to the repair its not a added fee so what you said is untrue. As far as part pricing we use OEM manufacturer official parts we don't use aftermarket low quality parts that defeats the purpose of longevity in a unit.