FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I keep pricing simple and upfront — no hidden fees. Most jobs are a flat rate, and I’ll always explain the cost before we start. I offer discounts for repeat customers and bundled services. Quick advice or basic checks are often only a small fee.
- What is your typical process for working with a new customer?
First, we’ll have a quick chat to understand what’s going on with your tech. I’ll explain how I can help and give you an upfront price before we start. If you’re ready, we’ll schedule a time to fix it remotely — usually same-day if possible. After everything’s working great, I’ll check in to make sure you're happy with the results!
- What education and/or training do you have that relates to your work?
B.S Information Technology, PACs service training, RIS level 1 training, PACs admin training, CompTIA - IT fundamentals, Cisco routing and subnetting, Fortigate 1 and 2.