FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is pretty straight forward. I’m not the cheapest, I’m not the most expensive. I do cut my rates back in certain small jobs, or sometimes if my client requires negotiation on the price of a larger job. Sometimes I throw in discounts to my really good long term clients just to show my appreciation. I’d like to point out that I often come in quite a bit lower in price on concrete pour and repair. This is because of the size of my operation. On concrete and masonry work, it’s just me and my father in law. He’s been a mason for many many years and is really quite talented. You’re really not going find higher quality work for prices that I offer.
- What is your typical process for working with a new customer?
I keep a healthy rapport with my established clients. I usually know the property that requires work. My focus with new clients is establishing that rapport, and feeling out the job. I want the client to feel secure in my talents, and in me as a person. I’m always professional, but I also try to show who I am as person, as a dad to little kids, as a man who also has to put faith into others when what I value the most is in their hands. I work hard to establish trust with new clients. I’m not in the business of losing good clients and friends. I am in the business of providing a service that is worth more than every cent spent on it.
- What education and/or training do you have that relates to your work?
I inadvertently answered this in the second question. In late 2001 I started working as a laborer for a really great carpenter in Boston. We bonded quickly and became like family. I worked for Norm on and off for over ten years. To this day, we’re very close. Norm wanted me to learn about the satisfaction that comes with this work. I’m grateful for that because I love my job. I’ve built many houses working on framing crews, I’ve spent time working for plumbers, boiler mechanics, stair builders, and concrete fabricators making countertops. I’ve had many starts in this work that I do. And I look forward to each one to come. I wear many hats on a job site, and I’m quite comfortable in each one.