FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive pricing for our products and services, with discounts available for those who serve our communities. Discounts: Military: We recognize the sacrifices made by our military personnel and offer significant discounts to both active-duty and retired military members. Simply provide a valid military ID card when placing your order to qualify. First Responders: As a token of our appreciation for their dedication and service, we extend discounts to first responders, including police officers, firefighters, and EMTs. To receive this discount, please present a valid identification.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves several key steps to ensure a smooth and successful experience. First, a potential customer will typically reach out to us by phone or through our website to discuss their project needs. During this initial contact, we'll gather basic information about the scope of work, such as the type of service required, the size of the property, and any specific preferences or requirements. Once we have a general understanding of the project, we'll schedule a convenient time to visit the property in person. This allows us to conduct a thorough assessment, take accurate measurements, and discuss the customer's vision in detail. We'll also address any questions they may have and provide them with more specific information about the potential services and costs involved. Following our on-site visit, we'll prepare a preliminary estimate within 7 business days. This estimate will outline the proposed scope of work, the estimated cost, and any relevant timelines. We're committed to providing transparent and competitive pricing, and we're always happy to discuss any modifications or adjustments that may be necessary to meet the customer's budget and preferences.
- What education and/or training do you have that relates to your work?
Our team at Executive roofing & Remodeling is dedicated to providing top-quality construction services, backed by a strong foundation of education, training, and hands-on experience. We hold all the necessary licenses and certifications required to operate in our industry. These licenses demonstrate our commitment to meeting industry standards and regulations, ensuring that our work is performed safely and efficiently. In addition to our formal qualifications, we also participate in ongoing continuing education programs to stay up-to-date with the latest industry trends, techniques, and technologies. This commitment to professional development allows us to deliver innovative solutions and adapt to the evolving needs of our clients. Furthermore, our company has a long history of family-owned and operated construction businesses. This deep-rooted heritage has instilled in us a strong work ethic, a passion for quality craftsmanship, and a commitment to building lasting relationships with our clients. Our collective experience spans a wide range of construction projects, from residential renovations to commercial developments, providing us with a diverse skill set and a proven track record of success.