FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My fees are based on a reduced pricing structure of bigger companies that pay their technicians a very small percentage of the price that is paid. I feel the technicians that contract with these companies just get the job done as quickly as possible without having a lot of personal interaction with the customer. I always justify my rates by adding as many services as I can. If I do a repair, I also do a maintenance and a calibration at a discounted rate. I answer all questions asked, and try to keep the customer informed of how everything should be taken care of.
- What is your typical process for working with a new customer?
I always introduce myself and get a background of their equipment and let them know that I am always there to help. I am only a phone call, text, or email away.
- What education and/or training do you have that relates to your work?
I have contracted with several national assembly companies and have learned how to assemble and repair various makes and models of equipment.