FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a flat rate of $50.00/hour, with a minimum of 1 hour. After that rates are incremented by half hour, such as 1.5 hours of service would be $75.00.
- What is your typical process for working with a new customer?
I explain my services, rates and warranties. If the customer agrees with the terms, a remote or an on site session can commence, depending on the nature of the issue and location of the customer.
- What education and/or training do you have that relates to your work?
Along with an Electrical Engineering Degree, I maintain the following certifications: CISSP - Certified Information Systems Security Professional CEH - Certified Ethical Hacker GCIH - GIAC Certified Incident Handler CCNA - Certified Cisco Network Architect