FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects the superior quality of both our service and the products we use, including our proprietary BEARMAX line of springs, rollers, weather seals, thresholds, and rust treatment. We believe in complete transparency—there are no hidden fees, and every quote is explained in detail. While we may charge more than some competitors, this is because we prioritize using high-end parts designed for longevity and reliability, so you won’t have to worry about frequent repairs. Discounts are available for military personnel, seniors, and repeat customers, and we offer a variety of flexible payment options, including cash, check, credit cards. We also offer financing. Qualified customers can get 0% interest.
- What is your typical process for working with a new customer?
We begin by thoroughly assessing the current state of your garage door and discussing your specific needs. Our priority is to educate our customers, explaining any issues we discover and outlining all available options. Using cutting-edge technology and tools, including custom-engineered BEARMAX springs, we tailor solutions based on your budget and long-term expectations. Once you approve the work, our highly trained technicians ensure that the job is completed to the highest standard, with your satisfaction guaranteed. After the installation or repair, we follow up to ensure everything continues to operate perfectly.
- What education and/or training do you have that relates to your work?
Our team is rigorously trained and continually updated on the latest advancements in garage door technology and safety standards. The owner and lead technician holds an electromechanical degree from George Brown College, a Level 6 certification from Garage Door Training School, and a residential certification through IDEA. Bear Garage Door services is also licensed contractor. You can do a search through the Pennsylvania Attorney Generals office to see our current license PA195086. We are also insured through Builders & Tradesmen's Insurance Services, Inc. (BTIS). $1,000,000/$2,000,000 (million) dollars of coverage. We specialize in calculating precise spring sizes and gauges using engineering-grade tools to ensure optimal door performance. Our BEARMAX product line, including springs and rollers, reflects our commitment to research and quality. Additionally, all technicians undergo background checks and safety training to guarantee not only expert service but also your peace of mind.