FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
A) We offer flat rate pricing for jobs based on the project. No hourly rates. B) For long-distance travel there may be travel fees to cover expenses like gas, tolls, parking, wear & tear, etc. C) Full payment is due upon completion, but depending on the size of the job we require different down payments or payment schedules.
- What is your typical process for working with a new customer?
1. Our Customer Service Representative will respond to your inquiry right away to gather details of the project. 2. Once we've gathered those details we'll provide you with a free ballpark estimate over the phone so we can make sure we're in your budget before we schedule the walkthrough. 3. Once you approve the ballpark estimate we'll schedule an in-person assessment, where we look at the project ourselves and takes measurements. 4. The In-person assessment costs $60, but the fee is waived when we're hired to do the job. The $60 gets rolled into the payment for the work, like a down payment, and the assessment becomes free after the fact. 5. As soon as we complete the in-person assessment we'll provide you with the final quote for the project. 6. Once you approve the quote and pay any necessary down payment we'll either immediately begin work (if it's a small project), or schedule the job.
- What education and/or training do you have that relates to your work?
A) I'm currently a licensed PA Home Improvement Contractor B) I used to be an OSHA 500 instructor that taught construction safety and building codes as the Community College of Philadelphia as an adjunct professor. C) I ran a nonprofit job training program for 8+ years where I taught the NCCER's Core Curriculum and the Building Material Reuse Associations Deconstruction Technician program D) I completed the ICC's Class Demolition Contractor course E) I completed the EPA's Renovation Repair and Painting Certificate for Lead Safety