FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Service call and diagnosis fee is $ 79, Commercial Service call and diagnosis fee $159 10% discount for police, soldiers, doctors, firefighters and teachers 10% discount for seniors 10% discount for retirees If the customer decides to have it done after the diagnosis is made, there is no service call fee.
- What is your typical process for working with a new customer?
Initial Contact: The process usually begins with the customer reaching out to us via phone, email, or our website. During this initial contact, we gather basic information about the customer's appliance issue, such as the type of appliance, brand, model number, and a description of the problem. Appointment Scheduling: Once we have a clear understanding of the issue, we work with the customer to schedule a convenient appointment time for an in-home assessment or repair. We strive to accommodate the customer's schedule and provide flexible appointment options. Pre-Appointment Preparation: Before the scheduled appointment, we may provide the customer with any relevant instructions or preparation steps to ensure a smooth and efficient service visit. This may include clearing the area around the appliance, ensuring access to power outlets and water sources, or shutting off the appliance if necessary. On-Site Assessment: On the day of the appointment, our technician arrives at the customer's location promptly within the scheduled time window. The technician conducts a thorough assessment of the appliance, diagnosing the issue and identifying the root cause of the problem. Diagnostic and Estimate: After assessing the appliance, the technician provides the customer with a clear explanation of the problem, along with an estimate for the cost of repairs. We believe in transparency and strive to provide upfront pricing to ensure the customer knows what to expect before any work begins. Repair Work: With the customer's approval, the technician proceeds with the repair work. We use high-quality parts and tools to complete the repairs efficiently and effectively, minimizing downtime and inconvenience for the customer. Testing and Verification: Once the repair work is completed, the technician thoroughly tests the appliance to ensure that it's functioning properly. We verify that the issue has been resolved and address any remaining concerns the customer may have. Billing and Payment: After the repair is successfully completed, we provide the customer with a detailed invoice outlining the services provided and the associated costs. We offer convenient payment options and ensure that the customer is satisfied with the overall service experience. Follow-Up and Feedback: After the service appointment, we may follow up with the customer to ensure their satisfaction with the repairs and address any additional questions or concerns they may have. We welcome feedback from the customer as it helps us continually improve our service. Future Service: Finally, we remind the customer that we're available for any future appliance repair needs they may have. Building a positive relationship with the customer can lead to repeat business and referrals, so we strive to leave a lasting impression of professionalism and reliability.
- What education and/or training do you have that relates to your work?
Vocational Training Programs-These programs typically cover topics such as electrical systems, refrigeration, plumbing, and appliance diagnostics and repair techniques.