FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Services start at $125/hour, and usually take no more than an hour to two hours. Saltwater aquariums require a minimum of 1.5 hours to service. Freshwater aquariums are a minimum of 1 hour. Our water is made here, on-site, using a 7-stage RODI unit, tested at 0ppm TDS. We use ESV lab-grade salt for our marine displays.
- What is your typical process for working with a new customer?
Once a consultation is complete, and a decision is made, we will issue our client an insurance certificate in their name. We prefer to perform the first service with our newer customers present, after which we will generally make a list of recommendations for the care of their system or display moving forward.
- What education and/or training do you have that relates to your work?
30 years of practical experience with aquariums and other closed aquatic systems. With respect to pond and water feature care and construction, Keystone Reefscapes is a Certified Aquascape Contractor, with ongoing education a central theme to our training.