Groundworks

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Introduction

Groundworks offers superior, proven solutions for our foundation repair, structural repair, crawlspace encapsulation, dehumidification, and waterproofing needs. It is one of the oldest and largest foundation repair companies in the country. Groundworks is a recognized accredited member of the Better Business Bureau and devotes its years of experience, industry knowledge, and specialized training to helping customers protect their homes from water damage and foundation failure.

Overview

Hired 45 times

Serves Montgomeryville, PA

Background checked

100 employees

28 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram, Twitter

Reviews

Customers rated this pro highly for responsiveness, professionalism, and punctuality.

Great 4.7

56 reviews

5

86%

4

5%

3

4%

2

2%

1

3%

Read reviews that mention:

Past Customer

Jul 19, 2024

·

From Google

Update: Owner reached out to me and apologized for my uncustomary experience. He made an offer to make things right, to which I excepted. He was sincere and professional with our phone call. Its nice to see management that actually cares about its customers.BQ basement & concrete, a Groundworks Company, installed a French drain basement gutter, and sump pump in my finished basement due to a foundation leak. Part of the contract was for them to open the wall if it was suspected that water was coming from the wall, and not the floor. When the crew finished, they asked that I pay the full price by approving the loan payout, & I said no. I had to contact the company to take off the fee to open the wall & apply sealant because that wasnt done. Contract stated if there is a vertical crack, they would remove small amount of drywall and apply seal. If none detected it would come off the site work. It was obvious though that the water was coming from the wall because of the water stains coming down the wall. Next big rain fall still got water coming down the wall & ponding on the floor next to the drain. Contacted the company to come out. They agreed it was coming from the wall & would remove wall & seal for $1525, when it was much less in the contract to just do the portion that was leaking from. The crew that did the work left their trash on the furniture in my basement. Did a HORRIBLE job containing the dust. Took 2 days to clean up after them. Theres two windows in the basement & they didnt think to open even the one above where they were working! The head crewman didnt explain anything about the sump pump or backup battery. When they were done, it was like they were in a rush to leave. I had to stop them from leaving my driveway because the sump pump alarm had been going off the entire time. The guy told me it was because they tripped the breaker, but never decided to correct it. So I went and did it myself.

Groundworks's reply

Hello, Brian. Thank you for bringing this matter to our attention. Although we endeavored to find your information in our system, we couldn't locate a customer file under your name. We sincerely apologize for the inconvenience and assure you that we are actively investigating. Please email us your best contact phone number and/or home address at feedback@groundworks.com. - BQ Basements and Concrete

Past Customer

Jul 22, 2024

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From Google

Groundworks's reply

Past Customer

Jul 20, 2024

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From Google

Norman, Tim, and Malik installed a new sump pump today and they did an amazing job. They were very professional and also cleaned up after the job was completed. These men are hardworking and will not disappoint. Norman answered all of our questions and addressed any concerns that me and my husband had. Norman was very helpful and made this service an easy process. Thank you guys for everything.

Groundworks's reply

Hello Felicia! We're glad you had a great experience and appreciate your review. -BQ Basements and Concrete

Past Customer

Jul 18, 2024

·

From Google

Groundworks's reply

Past Customer

Jul 18, 2024

·

From Google

Groundworks's reply

Credentials

Background Check

John Thornton

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
At Groundworks, we are transparent about our pricing and offer a range of options to meet your needs and budget. Our rates are based on the scope and complexity of the project, and we offer discounts and special promotions. We also offer financing options to help make your project more affordable. If you have any questions about our pricing, don't hesitate to reach out to us. We are always happy to answer any questions or concerns you may have.
What is your typical process for working with a new customer?
At Groundworks, we have a process in place to ensure a seamless and positive experience when working with new customers. This includes an initial consultation to discuss your needs and goals, a free in-home inspection to assess the scope of work, a detailed proposal and quote outlining the project details, and the option to finance your project. Our team will work with you to plan and execute the project according to the agreed-upon timeline and budget and will follow up after completion to ensure your satisfaction. If you have any questions or concerns along the way, we are always available to assist you.
What education and/or training do you have that relates to your work?
At Groundworks, we place a high value on education and training to ensure we can deliver the best possible service and results to our customers. Our team members have professional certifications and degrees in fields related to our services, and we regularly attend industry conferences and seminars to stay up-to-date on the latest trends and best practices. We also have a strong culture of continuous learning and development within our company and offer training and development programs for our team members.