FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We pride ourselves on offering superior service and quality products at fair prices. We may not always be the lowest bid you receive, but we never take advantage of our customers, we do what we say we're going to do and deliver high quality results every time.
- What is your typical process for working with a new customer?
For installation projects we start by ordering an aerial measurement of your house utilizing all the latest aerial measurement tools on the market today. Then one of our sales representatives will contact you for an in person or virtual meet up. We can walk the roof if needed in some situations or conduct the entire process virtually. We'll discuss your estimate, and walk you through step by step the process of replacing your roof. We work around your schedule and will meet when it is convenient for you. We call back when we say we will call back and we show up when we say we are going to show up.
- What education and/or training do you have that relates to your work?
Growing up, our father was a roofer. He never made a profession out of it after an injury, but once his sons got a little older he had the man power to do quite a bit on the side. We worked our summers in middle school and high school doing roofs. You would think that would of drove us right to a college....but it didn't. We both stayed in the industry, getting involved in the roofing distribution side working in a sales role. There we learned about all the latest roofing products, methods and technologies that are available today. We learned about customer service, professionalism and the ins and outs of running a business. Today we bring our work ethic we learned at a young age and our business knowledge to help deliver a flawless customer service experience.