FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in pricing transparency and advertise them openly. Our pricing is structured at a flat rate for the most part. Majority of repairs will fall into one of two categories. Once a repair is authorized the trip fee will be waived and the estimate (which will include parts and labor) will supersede. 1. Standard Repair Labor - $179.99 - Majority of repairs will fall into this category (pumps, motors, control boards, elements, etc.) 2. Advanced Repair Labor - $269.99 - Some repairs will fall into this category (washer transmissions, built in wall ovens that need to be removed, manual defrost on refrigerators, etc.) We do not have a flat rate for custom repairs - overly complex/time consuming repairs (compressors, refrigerant leaks on refrigerators, major overhauls on front load washers, etc.)
- What is your typical process for working with a new customer?
Nothing out of the ordinary. - Contact is made - Service is scheduled in a two hour arrival window - Text message is sent when enroute to service appointment - Invoices will be electronic (paper invoice available upon request)
- What education and/or training do you have that relates to your work?
- Over 20,000 service calls completed (a decade of hands on repair experience) - GE factory trained (Monogram, Cafe, Profile, GE, Hotpoint and Haier) - Whirlpool factory trained (JennAir, KitchenAid, Maytag, Whirlpool, Amana and Inglis) - Experience with working on all major brands