FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We will quote you pricing over the phone, or at least provide a price range if some aspects of the work are unknown. We NEVER bait & switch, and NEVER have hidden, unexpected costs that you aren't aware of.
- What is your typical process for working with a new customer?
It's important to understand what the customer is trying to accomplish, and what budget they have in mind. Often we get a phone call or an inquiry asking us to "change the lock" on a door. The cost to physically change out the hardware is much greater than the cost to simply re-key the existing lock. Many homeowners aren't aware of this option.
- What education and/or training do you have that relates to your work?
Our locksmiths have a combined 30 years of experience in their craft, and we are part of an 80-branch network of Flying Locksmiths locations that regularly share knowledge as needed. On the rare occasion you have something we haven't seen before, we can draw from the experience of hundreds of locksmiths across the country to solve your problem.