FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here’s a quick guide to help you better understand how our pricing works: 1. Tailored Pricing No two homes are the same, and neither are our quotes. Pricing depends on factors such as the size of your home, the services required, and how often you’d like us to clean. 2. Loyalty Discounts Regular clients are rewarded with discounts on recurring services. Choose a weekly or monthly package and enjoy lower rates! 3. Additional Charges Specialized services, like deep cleaning or move-in/move-out cleaning, may come with an extra charge. Rest assured, all costs will be communicated upfront. 4. Payment Flexibility We accept a variety of payment methods and provide detailed invoices for your convenience. 5. Rescheduling & Cancellation We understand plans change, but cancellations with less than 24-48 hours’ notice may result in a small fee. 6. Seasonal Offers We occasionally run special promotions for new clients or during certain times of the year. Keep in touch to take advantage of these savings. We value your trust and aim to provide fair, transparent pricing while delivering exceptional service every time!
- What is your typical process for working with a new customer?
When I begin working with a new client, I prioritize understanding their unique needs and expectations. The process starts with an initial consultation, where I ask questions about the size of the space, specific areas of concern, and any preferences for cleaning products or methods. This helps me tailor my services to fit their requirements. After gathering this information, I provide a clear, detailed estimate that outlines the services, costs, and timeline. I make sure to address any questions or adjustments the client might have before moving forward. Once everything is agreed upon, we schedule the cleaning at a time that is most convenient for them. On the day of service, I arrive prepared with all necessary supplies and equipment. I follow a systematic approach to ensure every corner is cleaned thoroughly, paying close attention to the areas the client values most. After finishing, I review the results with the client to confirm their satisfaction and address any immediate feedback. This process ensures clear communication, quality results, and a positive experience for every new client I work with.
- What education and/or training do you have that relates to your work?
When I take on a new client, I focus on building a relationship based on trust and understanding. The process begins with a detailed discussion where I learn about their specific cleaning needs, priorities, and any special requests they may have. This helps me create a service plan that is tailored to their home or space. After our initial conversation, I provide a clear and straightforward quote that outlines the services, costs, and estimated time for completion. I make sure to address any questions or concerns before moving forward. Once everything is agreed upon, we schedule the cleaning at a time that suits the client best. On the scheduled day, I arrive prepared and fully equipped to get started. I work diligently, following the customized plan, and pay close attention to details to ensure the space is left spotless and fresh. After the cleaning, I check in with the client to ensure they are completely satisfied with the results. This process is designed to provide a seamless and stress-free experience, leaving clients confident in their choice to work with me and happy with the quality of my services.