FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the space, the level of cleaning required, and the frequency of service. ✔️ 🏢 For commercial cleaning, we strongly recommend a walk-through before providing a quote to ensure we fully understand your specific needs and expectations. ✔️ 🏡 For home cleaning, we offer instant quotes online or over the phone. Additionally, we offer pre-built cleaning packages making booking quick and easy, with pricing based on a set minimum and an hourly rate per technician for transparency. ✔️ 📝 We provide clear pricing upfront and always inform our clients of any changes before proceeding. Our goal is to ensure fair, accurate, and transparent pricing so you always know what to expect.
- What is your typical process for working with a new customer?
🏢 For office cleaning and commercial buildings our process begins with an initial site walk-through, as these require a detailed assessment to provide an accurate quote. For smaller projects, including home cleaning, we typically provide pricing over the phone based on home details and customer needs. 🏡 For home cleaning, we cover: ✔️ Cleaning details & specific requests ✔️ Entry, parking, & trash disposal ✔️ Start time, date, & payment options 📞 Home cleaning estimates do not require a walk-through and can be given virtually for convenience. We do not subcontract—all work is done by our trained employees, ensuring quality, consistency, and reliability. This allows us to offer transparent pricing and customized solutions for every client. 😊
- What education and/or training do you have that relates to your work?
At Flawless Keeping, LLC, we bring over 20 years of hands-on experience in the cleaning industry. Throughout this time, we have serviced thousands of customers, ranging from one-time deep cleanings to weekly maintenance and 7-day-a-week janitorial accounts. Our expertise comes from years of practical training, adapting to diverse cleaning needs, and continuously improving our methods to ensure the highest quality service. We stay up to date on industry best practices, proper cleaning techniques, and the safest, most effective products to deliver exceptional results for every client.