FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customizable Packages: We offer a variety of service packages, including full-service, dry hire, and cash bar options, to fit your event needs and budget. Discounts: We offer special discounts for non-profits and multi-day events. Discounts may also be available for repeat customers or off-season bookings. Transparent Fees: Our pricing includes all basic services, such as setup, glassware, and equipment. Additional fees may apply for special requests (e.g., custom cocktails, branded cups, or extended service hours). No Hidden Costs: We pride ourselves on providing upfront quotes. Any permits, extra staff, or equipment will be discussed in advance to avoid surprises. Travel Fees: Events outside our standard service area may incur travel fees, which will be outlined in your initial quote. Flexible Payment Options: We offer flexible payment schedules, and a deposit is required to secure your booking. Final payments are typically due before the event.
- What is your typical process for working with a new customer?
Initial Inquiry: After receiving an inquiry through our website’s "Book The Whip" form or other communication channels, we respond promptly to discuss the event details. We gather basic information like event date, location, guest count, and the type of service you're looking for. Consultation & Customization- We schedule a consultation (via phone or email) to better understand your vision and needs. This is where we discuss your preferences for drinks, bar setup, and any special requests such as signature cocktails or themed drink options. If applicable, we provide a calculation of the alcohol needed for the event size (for Dry Hire options) or discuss drink menus for full-service. Customized Quote- Based on the consultation, we create a tailored quote outlining the services, fees, and any additional options you’ve selected (e.g., branded cups, satellite bar, permits). The quote will include a breakdown of costs and any potential add-ons. Contract & Deposit- Once the quote is approved, we send over a contract for review. To secure the booking, we require a signed contract and a deposit. This locks in your event date on our calendar. Final Details & Preparation- As the event approaches, we reconfirm all the details such as timeline, event flow, and final guest count. If necessary, we assist with any alcohol quantity adjustments (for Dry Hire clients) and ensure any special requests are handled. Day of Event- On the day of the event, we arrive with The Penny Whip trailer (or satellite bar) fully stocked and ready to serve. We handle setup, bar service, and cleanup, ensuring everything runs smoothly. Post-Event Follow-Up- After the event, we follow up to ensure everything met your expectations and to gather any feedback that could help us improve future service
- What education and/or training do you have that relates to your work?
I have extensive experience in the event and hospitality industry, particularly in mobile bar services. My background includes training in mixology, event planning, and customer service. Over the years, I’ve developed expertise in curating drink menus, managing large-scale events, and ensuring compliance with local alcohol regulations. This hands-on experience, paired with a deep understanding of bar operations and customer satisfaction, enables me to offer a seamless and professional bar service through The Penny Whip.