FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There is a dispatch fee to arrive on site and diagnose or estimate a job. That fee is waived if hired to complete said job.
- What is your typical process for working with a new customer?
Typically a conversation over the phone is the start of a job to anticipate the scope of work and material costs. Then, a time is scheduled to arrive on site and form an approved estimate of the work. Depending on the size of the job, the work is then either completed on site or scheduled for the following day(s). A final inspection of the work is expected and a walkthrough with the customer is done to ensure all expectations are met.
- What education and/or training do you have that relates to your work?
I’ve completed related college courses in plumbing code and general construction. I’m a long time employee of a local plumbing company.