FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Competitive and reliable pricing.
- What is your typical process for working with a new customer?
Communication and clear expectations are a priority and listening the the clients needs. Initial Contact and Inquiry: The customer reaches out via phone, email, or website inquiry. I respond promptly to acknowledge receipt and express interest in their project. Understanding Customer Needs: I ask detailed questions to understand the scope of the project, customer expectations, timeline, budget, and any specific requirements or preferences. This helps me tailor my services or recommendations accordingly. Setting Up a Meeting or Consultation: If necessary, I schedule a meeting or on-site consultation to further discuss the project details. During this meeting, I assess the work environment, take measurements if applicable, and provide initial insights or recommendations. Providing Estimates and Proposals: Based on the information gathered, I prepare a detailed estimate or proposal outlining the scope of work, materials to be used, labor costs, timeline for completion, and any other relevant terms or conditions. The estimate is presented to the customer for review and discussion. Addressing Questions and Negotiation: I answer any questions the customer may have about the estimate, clarify details as needed, and discuss any potential adjustments. Negotiation may occur regarding pricing, specific requirements, or timeline adjustments. Agreement and Contract Signing: Once the customer is satisfied with the proposal, we formalize the agreement. A contract is drafted outlining all agreed-upon terms, including responsibilities, payment schedule, warranty information, and other relevant details. The contract is reviewed together, and any necessary revisions are made before signing. Preparation and Planning: Prior to starting work, I coordinate logistics such as scheduling, acquiring necessary permits if applicable, ordering materials, and ensuring any preliminary preparations are completed. Execution of Work: The project begins according to the agreed-upon timeline. I maintain open communication with the customer throughout the process, providing updates on progress and addressing any concerns promptly. Completion and Final Inspection: Once the work is finished, I conduct a final inspection with the customer to ensure their satisfaction. Any touch-ups or adjustments are made as necessary to meet quality standards. Final Payment and Follow-Up: The customer makes final payment as per the contract terms. I provide any necessary documentation (e.g., receipts, etc). I follow up with the customer after a suitable period to ensure continued satisfaction and address any post-project concerns. Throughout this process, professionalism, clear communication, and a focus on delivering high-quality results are paramount to building a positive working relationship with the customer.
- What education and/or training do you have that relates to your work?
BFA in Graphic Design and MFA in Ceramics! I have an artful eye for detail.