FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer a 100% guarantee on my work: ➡️ if I cannot diagnose or fix your problems, I will NOT charge you for my time. ⬅️
- What is your typical process for working with a new customer?
I usually ask for the customer’s make, model, and year of their computer. Sometimes, I ask for additional details about the problem my customers are experiencing.
- What education and/or training do you have that relates to your work?
I’m a 20+ year veteran of fixing Apple products. Ran the tech bench at the MacByte store in Malibu; served as the lead Mac Systems Administrator at the Getty Museum for 8 yrs; was the lead Mac Systems Administrator for Nike retail for 2.5 years; ran my own Mac.Apple consulting business for 15 years.