FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing, like all gutter companies, is lineal foot. So the more gutter there is, the more a job will cost. Some particularly complicated jobs will cost more due to time/labor involved. This is usually either jobs in which it is far more difficult to get to the gutters than normal due to structures being in the way or buildings being built very close together or it's jobs with a lot of corners which add a significant amount of time, though incurring an additional fee from corners would mean that you have 15 or more of them on a single house, which is quite uncommon.
- What is your typical process for working with a new customer?
Typically, after we have connected and scheduled the estimate, the owner drives out and talks with the customer. They will go over problems the current gutters have, if any, and solutions to those problems. Then we use a drone to measure the gutters and inspect for anything that could be a problem during install for us to resolve, take some photos, get a color match on gutter and downspout, and head back to the office to put the bid together on a computer where it's emailed over for signature. If we are hired, we schedule an install date, show up in the morning usually (unless it's a very small job in which case it's often scheduled on a day with other small jobs and could be afternoon), remove the old gutters, and run out new ones from one of our roll forming machines. We hang them using levels to make sure they will drain properly and then install downspouts, clean up the job site, and leave.
- What education and/or training do you have that relates to your work?
I grew up doing remodel and construction. I was a roofer, a project manager for another roofing company, and an installer for leaf filter for years (don't recommend them, there are much much better products out there at a way lower price).