FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At our company, we believe in transparent pricing with no hidden surprises or additional sales pitches. We'll ask you a few questions to understand your needs and provide you with an accurate price quote. If you're unsure about anything, we'll work together to figure it out.
- What is your typical process for working with a new customer?
At our company, we understand that each customer is unique. We recognize that some customers may have more questions than others. Therefore, we are committed to providing clear explanations of our process and ensuring that you feel at ease every step of the way.
- What education and/or training do you have that relates to your work?
Please take note of the following information: There are two individuals here. Matt, the owner, is here early in the morning and has been in Customer Service since his very first job at 15. Prior to owning Power Vac, he worked for the company, gaining extensive experience in cleaning commercial and residential air ducts, furnaces, boilers, and dryer vents. Matt is NADCA certified (ASCS) and has owned Power Vac since 1998. Mary has been with Power Vac since 1998 as well. She has been assisting customers in understanding their HVAC systems for years. Before joining Power Vac, Mary worked in a hospital providing patient care.