Black label heating and air conditioning LLC
Introduction
As a consumer and as a business owner I’ve seen the pros and cons of my trade and I have tried to smoothing the rough patches as much as possible with implementing new ways to connect the customer to the equipment we are providing. As well as all the new product that is coming out to get as much information as possible to our customers to make their decision a lot easier and know what they’re getting.
Overview
Hired 3 times
Background checked
5 employees
4 years in business
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, Stripe, Venmo, and Zelle.
Projects and media
3 photos
Projects and media
3 photos
Specialties
A/C services needed
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Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
4.0
4 reviews
5
75%
4
0%
3
0%
2
0%
1
25%
Zach B.
Nov 17, 2021
·
Hired on Thumbtack
Hired on Thumbtack
Did a great job installing a vent on my basement ductwork to shoot heat down here. Nice guy. Very professional. Gave me a couple ideas and quotes before he made it happen.
Details: Install ducts and vents • As recommended by professional • Basement • 1,000 - 2,000 sq ft • Single-level building • House
Heating System Installation or Replacement
Spicer M.
May 28, 2024
·
Hired on Thumbtack
Hired on Thumbtack
My initial experience with this HVAC contractor was positive, with prompt communication. After some back and forth, we scheduled a meeting date. A few days later, I sent additional information about the project to ensure it was a good fit, but received no response for several days. I even followed up a few times to make sure he did not miss the message. Also Thumbtack showed me last time he was online. So he was checking Thumbtack
The night before our scheduled meeting, the contractor messaged me saying, "Sorry, I did not see your message. I am still able to meet or we can do a video call." I replied the next morning, confirming our meeting and expressing my willingness to switch to a video call, but received no further response.
Despite multiple follow-ups, I received no communication.
Typically, I don't leave negative reviews, but this contractor's lack of professionalism delayed my HVAC replacement project by nearly a week (as I was waiting to meet with him before making decisions). Additionally, I had taken time off work for our scheduled meeting.
In summary, this contractor flaked on me, causing unnecessary delays. I wanted to share my experience so others are aware of what to expect when engaging with him.
Details: Remove old heating system • Install new heating system • Heat Pump • Electricity • Closet • 1,000 - 2,000 sq ft • Single-level building • House
Black label heating and air conditioning LLC's reply
Dear spicer
Thank you for your feedback. We aim for prompt service and will review this incident to ensure we improve. If you have further concerns or need assistance with your HVAC project, please contact me directly at BlackLabel. customerhq@gmail.com
Heating System Installation or Replacement
Arctura B.
Jul 15, 2022
Roberto is really great. He took care of everything I needed and was very knowledgeable. Very kind and professional attitude. I’d had two other people come out to fix a leak issue I had and they kept misdiagnosing the issue or simply didn’t know what to do. We were in good hands with Black Label. They knew exactly what the problem was and fixed it perfectly. If we have another issue like this again, we know who to call. I highly recommend!
Edilia C.
Oct 19, 2021
I was client of his and I recommend him to everybody because he did an excellent job and is very professional and really nice 100% recommend him
Credentials
Background Check
Roberto Vega Hernandez Jr