FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates! We offer a 10% military & first responder discount Our service call fee is $29 If you live outside of our 50mi service area, there is a trip charge to cover cost of gas/time (fee is calculated for roundtrip $1 per additional mile after 100miles driven)
- What is your typical process for working with a new customer?
Our office personnel will collect contact information and create a profile in our system. From there the customer will decide if they would like to book a service call for a repair or other needed service. They are also welcome to book a free estimate if they would just like to see what costs for repair/replacement will be.
- What education and/or training do you have that relates to your work?
Our lead installer holds a General Contractors license in both Oregon and Washington. They are also certified to handle disposal of doors painted with lead based paint. GC license holders are also required to take continuing education every year.