CertaPro Painters of Westlake, Medina-Strongsville

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Introduction

Residential & Commercial Painting Professionals. Our promise has always been that of Certainty - reassuring you, our customers, of our quality and expertise. WE ARE OPEN and offering on-site and remote estimates to respect social distancing preferences and requirements.

Overview

Hired 4 times

Verified business

10 employees

10 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Featured Projects

17 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and value.

Good 3.7

22 reviews

5

54%

4

14%

3

0%

2

9%

1

23%

Thumbtack Customer

Oct 24, 2015

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From Google

Good work for a fair price.

Thumbtack Customer

Sep 25, 2018

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From Google

We have hired this CertaPro company to paint our Century Home's interior for the past several years. This summer we contracted them to paint the exterior (including the screened in front porch) and to stain the back deck. The crews have been very professional and each painter was detail oriented and cleaned up at the end of each day. Their attention to detail is wonderful. My husband I are so pleased with the results, and highly recommend CertaPro Painters of Westlake & Medina-Strongsville. A friend has hired the company to paint the interior of the home she just purchased based on our experience, and our neighbors up and down the street are raving about how great our home looks at 110-years-old!

Thumbtack Customer

Mar 20, 2019

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From Google

I had hired CertaPro to paint my living room and hallway at the end of September 2018. The painter was quick and efficient, but I thought something was not quite right. The colour didnt quite match what I had painted my dining room. As the holidays approached I put it out of my mind, but then in January it began to bother me gain. I sent an email off to CertaPro, not really expecting an answer. I received an answer by the end of the day asking what I would like to have happen. We talked and I was convinced the colour was wrong, so Matt came out and discovered the painter had used a different finish and had not painted one wall the correct colour. He offered to repaint the whole job, but I settled for just getting the one wall right.It was completed within a week. I am amazed at the lengths they went to to make sure I was satisfied.They have a customer for life.

Thumbtack Customer

Jun 3, 2019

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From Google

Very disappointed. Chris seemed very professional when he came out to give us our quote, but the sub-contractors assigned to our job were incredibly unprofessional. They were difficult to communicate with, deflecting and defensive about not showing up when they said they would be here (twice) and when we made note of all the paint chips left behind in our yard, flower beds, and sidewalks (the quote specifically said these areas would be covered and they were not). Cameron and his team (sub-contractors) claimed they had finished the front porch but when we got home, they had not painted the railings or spindles and there were already scuff marks on multiple steps. They painted over paint chips that were peeling off without sanding down the area as the quote stated they would and nothing was painted with two coats despite this also being in the quote. Worst of all, Cameron's team damaged parts of our home during power washing and never repaired it (knocked a hole in the stucco and left the gauge white and unrepaired). I called Chris mid-way through the job to let him know we were disappointed with the experience and quality of work. He assured us he would be out to take a look at the job and make sure it was done up to quality. He never came by our house, never followed-up by phone or e-mail. Two weeks after the job was finished, we put our home on the market and it sold. The home inspector even made specific note of the porch and soffit needing to be painted. These are the only areas we had contracted CertaPro to paint and the specific ones noted as in poor condition.

Thumbtack Customer

Oct 1, 2019

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From Google

Great job by Rich and his partner!!

Credentials

Business Verified

CertaPro Painters of Westlake, Medina-Strongsville verified

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We take pride in knowing that we are competitive in our pricing. We are always reviewing our competitor's prices and adjusting our rates seasonally.
What is your typical process for working with a new customer?
Initial Contact: We discover the "why" and "when" of the project with the customer and schedule an estimate. Certainty Pledge: During the estimation process we present a professional and detail proposal. Confirmation Call: We confirm important aspects of the project like color choices and schedule the job start date and time with our customers. Hand Off: Our Production Manager goes over the details of the job with our Job Site Supervisors. First Ten Minutes: The crew meets the customer and begins set up. The Job Site Supervisor reviews the scope of work with the customer. Daily Updates: The Job Site Supervisor will communicate at the end of each day to update the customer on the progress being made. Pride Walk: The Job Site Supervisor walks the job with the customer to make sure everything was completed to their satisfaction.
What education and/or training do you have that relates to your work?
Our painters go through a thorough interview process and if selected for a position, they are paired with our production manager to practice continuous improvement on skill building and team work.

CertaPro Painters of Westlake, Medina-Strongsville

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