TropiCool Heating Air Conditioning and Plumbing

Hello Olivia, the reason we recommended replacing the evaporator coil is because your AC system has a refrigerant leak and the leak was located in the evaporator coil. When you have a refrigerant leak in your system adding refrigerant to that system is honestly just like putting air in a tire with a hole in it as it will just leak out again. We recommend replacing the failed evaporator coil to prevent the issue from reoccurring. As far as the diagnosis on the compressor we just wanted to let you know that the compressor was over heated and not operating and we needed it to cool down so we could do further diagnosis on it and that more than likely it would be ok but when these are run on low oil/refrigerant and it overheats it can cause damage, plus with the age of the system and that we couldn’t test the compressor yet we just wanted to let you know that we still would need to and we didn’t want you to have any surprises. On any major component failure, such as a coil, compressor, or heat exchanger it is our company policy to make sure the technicians call and update the service manager as to what is going on and so we can start locating parts and pricing on these larger items to make sure we have a fast response on getting the items repaired as fast as possible. Unfortunately when we were out at your home on a weekend part houses were closed and your compressor was over heated so we couldn’t just add gas which unfortunately is just a temporary bandaid but those bandaids will bleed off and you’re not cooling again. I apologize for the confusion and hope I was able to explain it better so you can see why we tend to go to a complete repair over just a gas and go and then you’re upset when it’s not working again.