FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is very fair and is based on exactly what is needed to complete a project.
- What is your typical process for working with a new customer?
First thing I do is consult with the customer over the phone to find out the exact scope of what their trying to do. Then I set a time to visit the jobsite to measure and go over the scope of work involved. After that I will help the customer select the right product for their home and lifestyle. Then I will provide a written bid and a time frame to complete the project.
- What education and/or training do you have that relates to your work?
I have been in the flooring business since 1980 I am a technical writer for Hardwood Floors Magazine and Floor Covering Installer magazine. I write blogs and produce videos for Urban Floor a major Hardwood Floor manufacturer. I am a CRI certified installer I am a member of the North American Wood Flooring Association I have been certified by Armstrong, Tarkett, Karastan, Pergo and many other manufacturers.