FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the job on a case by case basis. Every job is different and there is always the possibility of an unknown circumstance. This is why we prefer to come out and give a visual assessment of the job so that we can point out to the customer the details of the project and the reasoning behind the pricing.
- What is your typical process for working with a new customer?
We generally like to come out to the project and do a visual estimate. Our estimates are free. This enhances our customer service by being able to give the customer a more accurate assessment of the scope of the project and there's no surprises with the cost. When our estimate is accepted we provide the customer with our proposal/invoice specifying the terms of payment. We usually require 1/3 of the total cost up front prior to scheduling and starting the job. Once received we confirm the project start date and get ready to provide the customer with a satisfactorily completed job.
- What education and/or training do you have that relates to your work?
My father was a contractor. I started learning the business from the ground up at age 14, learning all facets of home improvements/repair. I have owned my own business for over 20 yrs. I received certification in carpentry from Max Hayes Vocational School. I attended Fortis college HVAC program. I have an associates degree in business from Auburn Community college. Currently working on obtaining certifications in mold remediation, lead paint removal, water restoration, and fire/smoke restoration. Always striving to learn about new procedures and equipment in my trade.