FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparency is key! We offer simple, straightforward pricing based on the size of your home and the service you choose. You'll always get a free instant quote upfront, and there are no hidden fees. We even offer discounted rates for loyal clients & regular cleanings!
- What is your typical process for working with a new customer?
It's all about you! Simply visit the BOOKING page on our website, answer a few questions about your home & the services you want, tell us which frequency (weekly, biweekly, monthly, or one-time). You'll get instant pricing, be able to choose specific days and times for your cleanings, and book 100% online whenever you'd like! Then you can manage your future cleanings 24/7 by logging into your account on our site. If you prefer to do things in-real-life, then we can proceed with the following process: We start with a friendly chat to understand your needs and preferences. Then, we schedule a free in-home consultation to assess your space and provide a personalized quote. Once you're happy, we create a custom cleaning plan and assign you a dedicated sparkle squad!
- What education and/or training do you have that relates to your work?
Beyond just elbow grease! Our team undergoes comprehensive training on effective cleaning techniques, safety protocols, and eco-friendly practices. We also stay updated on industry trends, modern cleaning technologies, and best practices to ensure you get top-notch service!