FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Estimators at Icon start from a standardized yet very specific pricing model for continuity. Each project is different in its own way so we do have some flexibility. All estimates are delivered paperless and directly to your email or texted to your mobile device. We offer military, first responders, educators, and seniors discounts.
- What is your typical process for working with a new customer?
We schedule an in home cosultation where we meet with the clients and find what their needs are. We are also capable of estimating some common projects via the phone or through an online zoom call. We take all the time that is neccessary to throughly inspect the project and answer the clients questions.
- What education and/or training do you have that relates to your work?
I hold several business and management degrees. Also, I have nearly 20 years experience in the home improvement field. Many of my current employees have over twenty years experience in the field. EPA lead paint certified. Heavy equipment/forklift license. Former licensed Ohio insurance agent. Certified Interior Designer Certified Master Roofer, Certified Patio Room Trainer, Certified Zero Clog Leaf Guard Installer, Haag Certified, Mortgage Originator, Certified Door Installer, Master Metal Roof Trainer, Vinyl Siding Institute Certification, and Total Quality Manager Certified.