FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is designed to be transparent and fair, ensuring that you receive quality service without unexpected surprises! We offer competitive rates and provide detailed estimates before any work begins, so you know exactly what to expect. Additionally, we have seasonal discounts and promotions that can help you save on your HVAC, plumbing, or electrical needs.
- What is your typical process for working with a new customer?
When we begin working with a new customer, we prioritize clear communication and understanding of your specific needs. After the assessment, we provide a comprehensive proposal outlining the scope of work, cost estimates, timelines, and any available options. Our skilled technicians perform the work with professionalism and care.
- What education and/or training do you have that relates to your work?
Our technicians are factory trained and qualified to work on all brands of plumbing, heating, air conditioning, indoor air quality, and refrigeration equipment. They also hold all the following certifications: North American Technical Excellence (NATE), Environmental Protection Agency (EPA), and Carbon Monoxide (CO). Our staff regularly participates in ongoing training and development programs. Our commitment to professional development underscores our dedication to delivering the highest quality service to our customers.