Stay Dry Waterproofing

We apologize for any frustration or inconvenience our cancellation fee may have caused you. Our intention behind implementing this policy is to ensure that our scheduling system is fair to all our clients and that our time and our customers time is respected. We understand that unforeseen circumstances can arise, which is why we strive to communicate our cancellation policy clearly and in advance. Upon reviewing your case, we confirm that our cancellation policy is communicated to all customers multiple times throughout the appointment scheduling process. We inform customers about the cancellation fee during the initial phone call when the appointment is scheduled. Additionally, an automated email is sent immediately after the appointment is set, outlining our cancellation policy once again. Furthermore, a reminder email is sent days before the scheduled appointment, reiterating our cancellation policy for our customers' awareness. We empathize with your situation and understand that it can be disappointing to encounter unexpected fees, especially when you were not aware of them initially. However, our policy is in place to ensure that our time is allocated efficiently and that our clients who are in need of our services receive timely assistance.