FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our flooring project estimates include both material costs and installation costs. This way, there are no surprises when your flooring project is complete. We offer customized quotes for every customer, tailored to fit your specific needs!
- What is your typical process for working with a new customer?
Our signature consultations streamline the flooring selection and installation process in four simple steps. Here’s what you can expect when you schedule a free in-home meeting with a Design Associate: 1) Personal Consultation. Every appointment is assigned to a designated flooring professional. You will always have access to your Design Associate from start to finish. 2) In-Home Shopping. We’ll arrive in our Mobile Flooring Showroom® and bring over 3,000 product options directly to your home, so you can visualize how each will look in your space’s lighting, décor and style. 3) Budget Conscious Proposals. Once your Design Associate has a good understanding of your goals and budget, you can expect several proposal options that perfectly balance price with the product and installation. 4) Fast Quotes. During your consultation, our Design Associate will deliver complete proposal options for your flooring project the same day.* *Larger projects may take up to 48-hours to deliver a complete proposal. Commercial project estimates will vary.
- What education and/or training do you have that relates to your work?
Our Design Associates obtain over 100 hours of training prior to going on their first appointment. We also require continuing education programs since the flooring industry is constantly changing!