FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and tailored to fit the specific needs of your home. We offer transparent quotes based on the size of your home, the type of cleaning service you need (standard, deep, or move-out), and the frequency of cleanings. We’re happy to provide discounts to customers who commit to longer-term cleaning schedules, such as weekly or bi-weekly recurring cleanings. It’s our way of showing appreciation for your trust and loyalty. There are no hidden fees—just upfront, fair pricing designed to deliver excellent value for your investment. Let us customize a cleaning plan that works perfectly for your home and budget!
- What is your typical process for working with a new customer?
We make the process of working with new customers simple and stress-free. Here’s what you can expect: 1. Initial Consultation: We’ll start by learning about your cleaning needs. Whether it’s a standard cleaning, deep clean, or move-out service, we’ll ask about the size of your home, your goals, and any specific areas of focus. This can be done over the phone or via email for your convenience. 2. Custom Quote: Based on your requirements, we’ll provide a detailed and transparent quote. We’ll explain the services included and answer any questions you have to ensure there are no surprises. 3. Scheduling: Once you’re ready to move forward, we’ll work with you to find a time that fits your schedule. For recurring services, we’ll set up a consistent schedule to keep your home looking its best. 4. Cleaning Service: During our first visit, we’ll go above and beyond to deliver a thorough, personalized clean and address any areas you’ve highlighted. This helps us ensure your satisfaction and understand your preferences for future visits. 5. Feedback & Follow-Up: After the initial cleaning, we’ll check in to make sure you’re delighted with our work. Your feedback is invaluable as we strive to make every cleaning even better. From there, we’ll handle the cleaning so you can enjoy a sparkling home without lifting a finger!
- What education and/or training do you have that relates to your work?
At Carol’s Cleaning Service, we pride ourselves on a team that is highly skilled, detail-oriented, and dedicated to providing top-quality results. While formal education isn’t a requirement in the cleaning industry, we ensure our team receives: 1. Hands-On Training: Each member of our team is trained in our cleaning methods to meet the high standards our customers deserve. This includes best practices for efficiency, thoroughness, and using safe cleaning techniques. 2. Product Knowledge: Our team is knowledgeable about the various cleaning products we use, including eco-friendly and safe options, to ensure surfaces are cleaned effectively without causing damage or harm to your home. 3. Specialized Techniques: For deep cleaning and move-out services, we train our staff in advanced techniques to tackle even the toughest grime and leave every corner spotless. 4. Customer Care: We emphasize professionalism, communication, and treating every home with the same respect and care we’d give our own. With a combination of experience, ongoing learning, and a passion for excellence, our team is well-equipped to deliver outstanding cleaning services every time!